Terms and Conditions
Beauty & Blooms sells to the Mainland UK only at this time.
Any order placed with Beauty & Blooms is deemed to be under agreement with the Terms and Conditions laid out in this policy, which means that both we and the customer are legally obligated to abide by the terms of the contract
Beauty & Bloom complies with the essential UK Consumer Rights Act 2015.which works hand-in-hand with the Consumer Contracts Regulations, which provide extra distance-selling protections, which include 14 days to cancel your order from the day after your parcel is delivered
Beauty & Blooms require, a consumer to be at least 16 years of age to purchase products from our store. Beauty & Blooms reserves the right to cancel any order placed from anyone that we deem to be under this age.
1.Pricing & Payment:
Payment includes VAT. Payments are processed via the customers choice of third party payment gateways offered which gives a variety of options on how they would choose to make a payment.
We do not have access to your credit card or other payment details as we use third party payment providers. Any issues with payment will require you to contact your bank or other third party payment provider chosen.
You agree that the details you provide to Beauty & Blooms for the purpose of purchasing goods are correct, and that the credit or debit card you are using is your own.
If there are any changes to the details supplied by you it is your responsibility to inform us as soon as possible.
For other issues relating to payment and delivery please see our Payment & Delivery Policy
2. Cosmetic-Specific Considerations
Product Disclaimers: Individual results may vary, and product colours may display differently across various screens.
Allergies & Sensitivities: Customers are advised to review full ingredient lists on the product packaging before use. Beauty & Blooms is not liable for allergic reactions as we do disclose the key ingredients for each product on our listings.
Product Usage & Storage: Products must be used in accordance with their instructions and we have highlighted all specific expiration guidelines on each listing. .
3. Returns, Refunds, and Exceptions
Change of Mind Returns: For hygiene and safety reasons, cosmetics, skincare, and makeup products cannot be returned if opened, unsealed, or used.
Faulty or Damaged Goods: Please see our returns policy for further information
Limitation of Liability: Beauty & Blooms limits their financial liability to the purchase price of the products purchased.
Liability
Beauty & Blooms does not accept liability for any errors and omissions and reserves the right to change information, specifications and descriptions of listed products
Beauty & Blooms will endeavour to correct errors and omissions as quickly as practicable after being notified of them.
Beauty & Blooms does not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of the Beauty & Blooms website or for any products or services purchased from Beauty & Blooms
Beauty & Blooms will only be liable for direct loss up to a maximum total of the price of the product purchased in respect of any claim.
Beauty & Blooms will not be liable for any breach of agreement, for delay or failure to perform if the delay or failure is due to acts of God, civil commotion, riots, floods, drought, fire, legislation or other cause beyond our reasonable control.
This does not affect your statutory rights.
Please see our returns policy for further details.
4. General Ecommerce Disclaimers
Intellectual Property: Beauty & Blooms website content, including branding, logos, and product descriptions, are our exclusive property.
The materials on the Website may not be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Some of the images belong to Beauty & Blooms, and others belong to third parties that we have been granted written permission to use.
5. Business Identity:
Beauty & Blooms
Administration Office: 60 Drake Road, Willesborough, Ashford, Kent, TN24 0UZ
01233 642705
Beauty & Blooms is hosted by GoDaddy. They provide the e-commerce platform which allows us to sell our products to our customers
Any order placed with Beauty & Blooms is deemed to be under agreement with the Terms and Conditions laid out in this policy, which means that both we and the customer are legally obligated to abide by the terms of the contract
Returns and Refunds Policy
Beauty & Blooms does not offer Free Returns
Beauty & Blooms can not offer QR codes or labels for returns at our cost in any circcfffumstance, as we are a small independant family business
Your statutory consumer rights: 14 day Cooling Off Period/Cancellation Rights: The 14 day period begins the day after your parcel has been delivered.
Change of Mind:
Should you wish to cancel your contract, please notify us by email in the first instance.
If we have not yet posted the order to you, we will refund immediately. If we have already posted the item out to you; you will need to return this to us at your own costs.
We can only accept returns that are in the condition in which they were received due to relevant health and safety legislation: Once used or seals broken, the products are not deemed acceptable to be returned to us for a refund.
If the product remains in perfect condition, you are free to return the product to us, in packaging that is safe and suitable. We will refund you on receipt of the goods within 48 hrs ( providing these are working days).
Parcels are returned to us at your cost. Please always use a tracked postal service as we will not be responsible if your parcel is lost or damaged, in this case you would need to make a claim against the party who were responsible to deliver your item to us. We cannot refund for products that are returned to us in a damaged state due to unsuitable packaging.
Click and Collect or Sorting Office Deliveries:
A contract may not be cancelled when there has been a failure to collect the parcel from a sorting office or click & collect parcel shop. Ample notifications would have been sent via your courier and it is your responsibility to collect your parcel.
Damaged Products:
If you have received an item that is damaged or faulty, please email us to let us know. We would need to see photographic evidence of the damage with a photo of the original packaging showing your name and address label.
You can return it to us, only if authorised to do so. We will not refund parcels without authorisation to return to us.
Where the item is deemed faulty or damaged , we will send you a replacement if stock is available.
Only where the item is out of stock, we will issue you with a full refund. Items need be returned to us within the14 day cooling off period. If received after this date, we will not be responsible to refund for the return of your purchases.
For any other reason, you must notify us immediately to discuss further your reason for wishing to return, as the 14 day period does not apply for reasons other than cancelling the contract.
Click and Collect or Sorting Office Deliveries:
A contract may not be cancelled when there has been a failure to collect the parcel from a sorting office or click & collect parcel shop. Ample notifications would have been sent via your courier and it is your responsibility to collect your parcel.
Damaged Products:
If you have received an item that is damaged or faulty, please email us to let us know. We would need to see photographic evidence of the damage with a photo of the original packaging showing your name and address label.
You can return it to us, only if authorised to do so. We will not refund parcels without authorisation to return to us.
Where the item is deemed faulty or damaged , we will send you a replacement if stock is available.
Only where the item is out of stock, we will issue you with a full refund. Items need be returned to us within the14 day cooling off period. If received after this date, we will not be responsible to refund for the return of your purchases.
For any other reason, you must notify us immediately to discuss further your reason for wishing to return, as the 14 day period does not apply for reasons other than cancelling the contract.